Credits Rules

1. Billing unit and pricing

Credits are SKAND's unified usage unit. Copy is charged from actual input, cache-hit, and output tokens; image and video job prices depend on model, specification, output quantity, and generated duration. The pricing page shows the final Credits rates currently used by the canvas.

2. Estimate before submission

Before you submit a job, the interface shows either a fixed price or how the price is calculated. Copy requests reserve Credits based on an estimated token limit, variant estimates include the planned number of outputs, and time-based models use the selected duration.

3. Charge on submission

When you submit a job, the estimated amount is deducted from your available balance and recorded in your wallet activity. A job is not submitted if there are not enough Credits, the concurrent job limit has been reached, or the request is invalid.

4. Final settlement

• Successful copy requests are billed using actual token usage, and unused reserved Credits are returned automatically. Time-based jobs are billed using the actual generated duration.
• If only part of a batch is submitted successfully, you are charged only for the jobs that were created. The unused portion is refunded automatically.
• If submission fails, the queue times out, or generation fails, Credits for failed or unused outputs are automatically returned and recorded as separate refund entries.

5. Purchase and delivery

• The Account Center accepts one-time whole-dollar top-ups from $2 to $1,000. Top-ups from $2 to $99 receive 10 Credits per $1. Top-ups of $100 or more receive 12 Credits per $1, including the 20% bonus.
• For example, $2 adds 20 Credits, $10 adds 100 Credits, $30 adds 300 Credits, and $100 adds 1,200 Credits (1,000 base Credits plus 200 bonus Credits). Stripe displays the final amount, currency, and applicable tax before payment confirmation.
• Credits are added automatically only after Stripe confirms a successful payment. Credits are not added while a payment is processing or if it fails or is cancelled.
• Base and bonus Credits issued under these top-up rules do not expire while the service remains active; Credits from other promotions may have separate terms. Credits cannot be transferred, resold, or withdrawn and are not deposits.

6. Cancellation, refunds, and payment disputes

• You may cancel before confirming payment in Stripe Checkout; cancelling does not charge you or add Credits. Refund requests after payment are reviewed individually based on applicable law, whether the Credits have been used, duplicate or incorrect charges, and whether the service was delivered.
• Approved full or partial refunds proportionally remove both base and bonus Credits. If the balance is insufficient, SKAND may restrict further use, correct the balance, or require resolution of the shortfall. Chargebacks, reversals, or fraud may result in removal of related Credits and account suspension.
• Nothing in these rules excludes refund, withdrawal, or consumer-protection rights that cannot be waived under applicable law. You can report a payment issue in the Account Center and include the Stripe receipt or transaction ID.

7. Errors and abuse

If you find a duplicate charge or incorrect wallet activity, contact your team admin with the job details. If Credits were obtained through a technical error, automation abuse, or an attempt to evade limits, SKAND may correct the balance, retain an audit record, and restrict the affected account.

8. Pricing and rule changes

Model prices may change as provider costs and product capabilities change. New prices apply to jobs submitted after the change. Material changes to the Credits Rules will be published as a new version and require renewed acceptance.